Our cancellation process
At Leisure Tours, we maintain a clear cancellation and refund process for all booked itineraries and transport services. Cancellation charges depend on how far in advance of the scheduled service date we receive your written cancellation notice. Send written cancellation requests to ceo@leisuretours.co.in with your booking reference.
Cancellation windows & charges
The following refund percentages apply to the total booking value, with every refund capped at the amount actually paid to Leisure Tours. Non-refundable items disclosed in your booking quotation are excluded from refund eligibility. The eligible cancellation and refund amount is confirmed in writing.
| Written notice received before departure | Refund entitlement, capped at amount paid | Charge / retention on total booking value |
|---|---|---|
| More than 30 days | 90% of total booking value | 10% retained for non-refundable administrative / processing fees |
| 15 to 30 days | 50% of total booking value | 50% retained |
| 7 to 14 days | 25% of total booking value | 75% retained |
| Less than 7 days, or no-show | 0% — non-refundable | 100% retained |
Special non-refundable items
Certain peak-season bookings, flight tickets, permits, and specific hotel deposits are strictly non-refundable once booked. These exclusions will be clearly stated on your booking quotation before payment.
Refund processing time
- Once an eligible cancellation is confirmed in writing, refunds are initiated within 5 to 7 business days.
- Refunds are credited back only to the original payment source, such as the original credit card, debit card, or bank account used for payment via Razorpay.
- For international card transactions, funds may take an additional 7–14 working days to appear on your card statement, depending on your card issuer’s billing cycle.
Cancellations by Leisure Tours
In the rare event that Leisure Tours cancels an itinerary due to unavoidable operational reasons or force majeure events, such as natural disasters, road closures, or government advisories, travellers will be offered an alternative itinerary of equal value or a full refund of unutilised components.